Customer Service

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(please click on the following links for information)

       Our Guarantee
       E-Mail and Mailing List Privacy
       Ordering

        Secure Transactions
        Shipping Information
       When You Can Expect To Receive Your Order
       Methods of Payment
       Contact Us
       Returns and Exchanges
       Damaged Merchandise
       Prices
       For Help Before or After You’ve Placed Your Internet Order

 
Our Guarantee   The world is full of guarantees, generally the more words they contain, the more their protection is limited. Too Cool Kits’ guarantee is an unconditional one. "If you are not completely satisfied with any item you buy from us,  return it and we will refund your full purchase price."

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E-Mail and Mailing List Privacy   At Too Cool kits, we are committed to protecting your privacy. We use the information we collect about you to process your order and to provide a more personalized shopping experience.
 
We may use your e-mail address when we are confirming your internet order, or to ask you a question about your order if we have not been able to reach you by phone.
We will never make your e-mail address available to any other company or organization.
 
If you supply us with your telephone number on-line, we will only use it if we need to ask you a question about your order. We will never make it available to any other company or organization.
 
We do
not exchange our customer lists with other any other company or organization.
We occasionally notify our customers to introduce them to our new designs, models or products . If you do not wish to receive our notifications, please send us an e-mail message at sales@toocoolkits.com requesting that your name be excluded from these mailings, or write to us at:

Too Cool Kits
    Internet Customer Service
    
11135 SW Matzen Dr.
    
Wilsonville OR 97070

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Ordering   You can order one of four ways, Online, Phone, Mail, Fax. We accept Visa, MasterCard, Discover, and American Express credit cards.
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Online: If you know the product(s) you wish to order, click here to state the process or click on the Order Kits Link at the top of any page
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By Phone:
You can order by phone by calling our toll free order line 1.800.456.3171 (within the USA) 503.740.7347 (outside the USA)
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      Hours: (Pacific Standard Time)
            Monday - Friday – 7:00am to 6:00pm
            Saturday – 8:00am to 6:00pm
            Sunday – 11:00am to 6:00pm

 
By Mail:
I
nstead of transmitting your order online, you can print it out and mail it to us. Please be sure to sign the order form somewhere. Include credit card number (Visa, MasterCard, Discover, or American Express) and expiration date, or one of the following forms of payment: Personal Check, Traveler’s Check or Money Order made out to Red Ball Product Development.   Note: Personal checks must have your name and address pre-printed on them. Orders will be shipped when the check has cleared.
 
      Mail the printed order form to:

            
Too Cool Kits
            Order Processing
            
11135 SW Matzen Dr.
            
Wilsonville OR 97070
 
By Fax:
Instead of transmitting your order online, print it out and fax it to us. Please be sure to sign the order form somewhere. Include credit card number (Visa, MasterCard, Discover, or American Express) and expiration date. For security reasons, if you do not want to include you credit card information, we will be happy to call you upon receiving the order to gather that information.
 
      Fax the printed order form to:
            
Too Cool Kits
            503.582.0837

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Secure Transactions  We've taken every precaution to protect sensitive data sent over the Internet. All personal and credit card information entered on your order is transmitted in an encrypted form for your protection. All transactions are kept secure when you use Netscape Navigator 3.0 or higher, Microsoft Internet Explorer 3.0 or higher, or any compatible Secure Sockets Layer (SSL) browser to order our products. These browsers automatically "scramble" personal information so it remains safe as it travels the Internet.

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Shipping Information For orders within the continental US, (shipped via Fed Ex Ground), you will be charge $9.95 per kit for shipping and handling.
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For orders to Alaska and Hawaii (shipped Via FedEx air), you will be charge $39.80
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For orders outside the U.S., you will be charged $9.95 plus the additional shipping expense incurred.
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Express Shipping:
Express shipping via Fed Ex next day or Fed Ex 2-day Air is available within the 48 contiguous United States at additional cost. (See order form to calculate cost)  

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When You Can Expect To Receive Your Order   On in stock items (most items are in stock), with standard shipping, you can expect your order to arrive in 2 to 6 business days from the date it was shipped from our warehouse in Oregon. If the item is not in stock, you will receive a back order notice stating the anticipated shipping date.

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Methods of Payment
Online:
Visa, MasterCard, American Express, Discover
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By Phone:
Visa, MasterCard, American Express, Discover
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By Fax:
Visa, MasterCard, American Express and Discover
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By Mail:

Visa, MasterCard, American Express, Discover, *Personal Check, Traveler's Check or Money Order.
* Orders will not be shipped until the check has cleared.
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Contact Us
Phone:   Order Line/General Questions: 1.800.456.3171 (within the USA) or   1.503.740.7347 (outside the USA)
Customer Service:
1.800.456.3171

Fax: Orders: 1.503.582.0837
General:
1.503.740.7347

Email:  Questions about an  order  you have  already  placed: service@toocoolkits.com
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General questions, or questions about products & availability: info@toocoolkits.com

Questions, comments or suggestions about this website: webmaster@redballpd.com
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All E-mails can expect a response within 24 hours. (Excluding weekends and holidays)
 
If you would like to subscribe to our Free Email Newsletter, send an email to subscribe@toocoolkits.com  and put “ subscribe” in the subject line.
 
Got a cool ride or garage? Send a high quality .jpg, .jpeg, or .tif image to photos@toocoolkits.com  and you may see it on this website.

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Returns and Exchanges  Return any new or unused kit to us within 60 days from the shipment date and we’ll refund the full purchase price excluding shipping charges. Please keep all boxes, when you receive them. They are very important in the event merchandise is damaged, or needs to be returned. Please call Customer Service for a return authorization number prior to sending it back.

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Damaged Merchandise   Delivery of merchandise in good condition is the responsibility of the carrier. Should your order arrive in damaged condition, immediately inform your local carrier. Be sure to keep your original box and packing material. You must make claims for shipping damages to the delivery carrier within three days.

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Prices   All prices are subject to change without prior notice.. Too Cool Kits reserves the right to correct any typographical errors.

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For Help Before or After You’ve Placed Your Internet Order   For help in placing an order or choosing a product, call our Order Line at:
1.800.456.3171 (within the USA)
1.503.740.7347 (outside the USA)
Hours: (Pacific Standard Time)
      
       Monday - Friday – 7:00am to 6:00pm
             Saturday – 8:00am to 6:00pm
             Sunday – 11:00am to 6:00pm

 
For order status, or other follow-up questions, call our Customer Service at:
1.800.456.3171 (within the USA)
1.503.740.7347 (outside the USA)
Hours: (Pacific Standard Time)
      
       Monday - Friday – 7:00am to 6:00pm
             Saturday – 8:00am to 6:00pm
             Sunday – 11:00am to 6:00pm

 
For technical support call
1.800.456.3171 (within the USA)
1.503.740.7347 (outside the USA)
Hours: (Pacific Standard Time)
      
       Monday - Friday – 7:00am to 6:00pm
             Saturday – 8:00am to 6:00pm
             Sunday – 11:00am to 6:00pm

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Phone 503.740.7347  Fax:503.582.0837  Email:
sales@toocoolkits.com   Red Ball Product Development Inc.. © 2003 All rights reserved
Website Design by Red Ball Design Ltd